Custom Order Policy for Asian Warehouse Orders: Delivery, Tracking, and Cancellation Guidelines

Overview

At Phmmarketplace.com, we strive to provide a seamless and transparent shopping experience for our global customers. Certain products listed on our platform are sourced directly from our Asian warehouse to ensure competitive pricing and high-quality standards. Please note that these items are subject to our Custom Order Policy, which outlines delivery timelines, tracking capabilities, and terms for cancellations and refunds. Below, we detail how this policy supports your purchasing journey while maintaining operational efficiency.

Delivery Timeline & Logistics

Orders placed for items in our Asian warehouse are processed and shipped via international logistics partners. Due to the complexities of cross-border shipping, customs clearance, and quality inspections, the estimated delivery time for these products is 65–70 business days from the date of purchase.

This extended timeline ensures:

• Cost savings passed to customers through optimized sourcing.
• Stringent quality checks at our warehouse before dispatch.
• Compliance with international shipping regulations to avoid delays.

While we cannot guarantee faster delivery due to external factors (e.g., customs processing), we are committed to keeping you informed at every stage of your order’s journey.

Order Tracking & Customer Support

To provide peace of mind, a unique tracking number will be issued once your order has been dispatched. You can monitor its progress in real time through our platform or the carrier’s website.

Our dedicated Customer Support Team is available to assist with inquiries about your order status, shipping updates, or logistical concerns. Whether you need clarification on customs documentation or wish to report an issue, we are here to ensure a smooth experience.

Cancellation & Refund Policy

Given the specialized nature of custom orders from our Asian warehouse:

• Orders cannot be cancelled or modified after 24 hours of purchase.
• All payments are final, and refunds are not applicable for these items.

This policy ensures:

• Efficient order fulfilment by minimizing disruptions to international shipping schedules.
• Sustainable operations by reducing unnecessary returns and associated carbon footprints.
• Competitive pricing maintained through streamlined inventory management.

We encourage customers to review product details carefully before purchasing. For urgent needs, we recommend exploring our in-stock items with shorter delivery windows.

How This Policy Supports You

While our Custom Order Policy prioritizes operational excellence, it also offers key benefits to customers:

1. Transparency: Clear timelines and tracking tools keep you informed.
2. Cost Efficiency: Lower prices reflect our global sourcing advantages.
3. Quality Assurance: Rigorous pre-shipment inspections ensure product integrity.
4. Dedicated Support: Our team proactively addresses concerns to resolve issues swiftly.

By aligning expectations upfront, we aim to build trust and deliver value to our customers.

Contact Us

For questions about our Custom Order Policy or assistance with your purchase, contact our Customer Support Team at support@phmmarketplace.com or use the live chat feature on our website. We are here to ensure your shopping experience with Phmmarketplace.com is confident, informed, and hassle-free.

Thank you for choosing Phmmarketplace.com—your global partner for quality products at unbeatable prices.